Q: How is social distancing practiced at The Art of Shaving locations?
A: Nosotros have limited occupancy in every store according to state and local requirements. We will take a dedicated team member at the door of each store monitoring the flow of traffic to ensure nosotros stay as socially distanced as possible during each client interaction. Please try to remain half dozen anxiety away from all people in store while shopping. We accept signs displayed throughout stores equally a reminder.
Q: Will I have to look in line?
A: Depending on current shop capacity, yous may take a small wait to enter the store. Barber Spa clients with appointments will exist escorted into the store prior to the time of appointment.
Q: Will I take to clothing a mask when I visit The Art of Shaving stores?
A: Yes. Face coverings are required for all customers and team members in our stores. We care about your safe and the condom of our team members. Delight protect our people and yourself by properly roofing both your nose and mouth while in store. Our team is seeing many people per day and we ask you to respect this elementary human activity to protect them every bit they keep the store open and running during this time.
Barber Spa clients must follow all state and local requirements pertaining to masks in the Barber Spa. The store team can speak to you about specific store protocols when you call for your appointment.
Q: Volition y'all be accepting any walk-in clients for Barber Spa?
A: No. At this time, our Barber Spa is appointment only. We accept express the chapters of the Hairdresser Spa according to state and local requirements. We can only admit booked clients to the Barber Spa. Nosotros will non be able to take family members or friends inside the Hairdresser Spa during services. Hairdresser Spa clients must follow all country and local requirements pertaining to masks and cleanliness in the Barber Spa. The store team tin can speak to you about specific store protocols when you call to book your appointment.
Q: What protocols are you following to go on The Art of Shaving locations clean?
A: All high-touch surfaces will exist cleaned and disinfected multiple times daily. Sure areas such equally the cash wrap and door handles will be cleaned and disinfected hourly. We will additionally exist disinfecting all pivot pads later on each customer interaction.
Our Barber Spa stations are fully disinfected subsequently each customer in accordance with state and local requirements.
Q: Will I be able to browse? Test products?
A: You can shop and browse during your time in store. A consultant will be available to answer any product questions y'all may have during your visit. Nosotros are not able to perform product demonstrations at this time. Testers are available if allowed by state and local requirements. Please speak to your shop team about their specific rules. We ask that you practise not touch whatsoever products while in store at this fourth dimension and accept a team fellow member assist you with grabbing anything from the shelves. This helps u.s. minimize the contact with several products and in turn properly clean and disinfect as needed.
Q: Will I need to submit to a health check prior to entering store?
A: No. While we will not exist performing wellness checks directly on clients, we ask that yous exercise non enter the store if y'all accept a fever of 100.4 or college, are experiencing any COVID-nineteen symptoms, accept had a positive COVID-xix examination within xiv days or have come in shut or proximate contact with anyone with confirmed or suspected COVID-19. Additionally, some states require you to quarantine if you have travelled from whatsoever land with a high COVID-xix infection rate. For the safety of our shop team and customers, we inquire that you lot do not enter the store prior to the completion of this quarantine.
Q: Can I return or commutation my product at my local shop?
A: Yes, y'all may return any product purchased in store to whatever one of our currently open locations. All regular render policies utilise. For online orders, please contact our Global Consumer Service squad at i-800-493-2212 or utilize the contact form hither (https://theartofshaving.com/contact-us). They will exist able to process your return request and aid with shipping the merchandise for return and refund.
Q: I take a product render from a shop that is no longer open, what tin I do?
A: Nosotros are happy to help aid you with your return. Please contact our Global Consumer Service squad at 1-800-493-2212 or use the contact form hither (https://theartofshaving.com/contact-us). They will exist able to assist with adjacent steps on processing your return.
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